Delivery times: We try our best to make sure that you get your order within 40 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call you but we can’t leave it behind a plant pot (sorry!) and we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it.
Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. Please check the progress of your order on the order status page. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund.
Delivery drivers: We use third party delivery specialists to deliver orders from our restaurants to your door. Our delivery services partners have been hand-picked to provide the best possible service, so please let us know if you have received outstanding service or if you are unhappy with the service you have received by giving us your feedback here, and we will pass this on.
Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there.
Please be nice to your delivery driver - they are bringing you yummy ALADDINS! We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them.
Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any ALADDINS products delivered to you or use them for any other commercial purposes.