LEGAL

TERMS AND CONDITION/PRIVACY POLICY/REFUND POLICY/FRANCHISE/CAREERS/FAQ'S:

ALADDINS TERMS & CONDITIONS

These terms and conditions ("the Terms") apply to the web site  ALADDINS and any other websites run by ALADDINS (Great Britain) Limited (" ALADDINS" and "We" and "Us") (the "Sites"). Please read these Terms carefully. If you do not wish to be bound by these Terms then you should not access the Sites . Access of the Sites by you shall be deemed to be your acceptance of these Terms.

Any prize promotions contained on the Sites shall also be governed by the particular terms and conditions for that prize promotion.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

ACCESS TO THE SITES

Our Sites are made available free of charge.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that all persons who have access to our Sites through your internet connection are aware of these Terms and all other applicable Terms, and that they comply with them.

INFORMATION ON THE SITES

ALADDINS strives to ensure that the information contained on its Sites is accurate and reliable. However, ALADDINS and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on the Sites before acting upon it. ALADDINS may from time to time revise the information, services and the resources contained in the Sites and reserves the right to make such changes without any obligation to notify past, current or prospective visitors/users. We do not guarantee that our Sites, or any content on them, will be free from errors or omissions.

Unless otherwise stated or the context requires otherwise the Sites relate to the business of ALADDINS in the United Kingdom only.

INTELLECTUAL PROPERTY

This Site contains many of the valuable trademarks owned and used by ALADDINS and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of ALADDINS or its relevant subsidiaries and affiliates.

The graphic images, buttons and text contained in the Sites (and the Sites' 'look and feel') are the exclusive property of ALADDINS and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of ALADDINS. The content, arrangement and layout of the Sites, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of ALADDINS.

Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Sites, or trademarks, service marks, or trade dress found within the Sites may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

By visiting the Sites you not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Sites.

If you copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

VIRUSES

We do not guarantee that our Sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.

You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the servers on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

LINKING TO OUR SITES

You may link to the home page of  ALADDINS, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page of  ALADDINS

We reserve the right to withdraw linking permission without notice.

THIRD PARTY LINKS AND RESOURCES IN OUR SITES

The Sites may link to sites which are not maintained or related to ALADDINS. Hypertext links are provided as a service to users and are not sponsored by or affiliated with the Sites or ALADDINS. ALADDINS has not reviewed any of all of the sites hyper-linked to or from the Sites and is not responsible for the content of any other sites. The links are to be accessed at your own risk and ALADDINS makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the Sites . Further, ALADDINS does not implicitly endorse third-party sites hyperlinked to the Sites . ALADDINS will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Sites nor for compliance of the same with any laws or regulations.

The Sites may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Sites are either the property of, or used with permission by ALADDINS. ALADDINS may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Sites, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders' rights.

LIMITATION OF OUR LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

As referred to above, our Sites are made available free of charge. As a consequence by entering the Sites , you acknowledge and agree that the use of the Sites is at your own risk and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our Sites; Use of or reliance on any content displayed on our Sites. If you are a business user, please note that in particular we will not be liable for:Loss of profits, sales, business or revenue; Business interruption; Loss of anticipated savings;Loss of business opportunity, goodwill or reputation; orAny indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.

SEVERANCE OF TERMS

If any part of these Terms is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms. These Terms shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties' intent. Any such invalid or unenforceable part or parts shall be severable from these Terms, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.

APPLICABLE LAW

These Terms are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. The Sites are intended for use only by persons who access them from within the UK & Ireland. Goods advertised, displayed or provided on this Sites are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction.

CHANGES TO THESE TERMS

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

TRADEMARKS

ALADDINS name, design and related marks are trademarks of ALADDINS (Great Britain) Limited. 2015 ALADDINS, all rights reserved.

CONTACT US

TERMS AND CONDITIONS FOR ALADDINS

These terms and conditions (the "Terms") govern your use of the ALADDINS (Great Britain) Limited (“ALADDINS”, “we” or “us”) ALADDINS Card and ALADDINS mobile application (the “App”) with ALADDINS and its franchisees. Please read these Terms before registering or using your ALADDINS Card or App. By registering and/or using the ALADDINS Card or App, you agree to abide by and be bound by the Terms. Please keep a copy of the Terms for reference, though please note that they may be updated from time to time as described below.

TERMS AND CONDITIONS

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

TERMS AND CONDITIONS FOR ONLINE ORDERING

These terms and conditions apply to all orders made through  ALADDINS, so it’s important that you read through them before you submit an order. By submitting an order on our website, you are telling us that you agree to everything set out here. We may need to change these terms and conditions from time to time – the terms posted on this page at the time that you submit your order will be the ones that apply to your order.

ALADDINS stores in the UK are owned and operated either by the company ALADDINS (Great Britain) Limited (“ ALADDINS ) or by one of its franchisees. When you place a delivery order on our website, ALADDINS will accept your order either on its own behalf or as an agent on behalf of its franchisees. If we accept an order on behalf of one of our franchisees, the legal contract relating to your order is between you and the franchisee that operates the store which fulfils your order.

You can only place an order on our website if you’re over the age of 18. If you place an order, you are confirming to us that you are at least 18 years old and legally capable of entering into a contract to buy our products.

REGISTRATION

Account: The easiest way for you to place an order for delivery is to create an account with us. You can also place an order as a guest – either way, we will ask you to give us the information that we need to process your order, including your name, delivery address and contact details. We will rely on this information, so please ensure that all details you give us are true, accurate and complete and please update your account if your details change. If you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes.

Security: When you create an account you will be asked to select a user name and password, which will be used to secure your account. The security of your account is your responsibility and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please don’t share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation.

Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our website may be limited until we have completed our verification process.

Data Protection: We will collect, store and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you agree to everything set out in our Privacy Polic

PRODUCTS FOR DELIVERY

The ALADDINS menu items offered for delivery by ALADDINS are shown on the delivery menu pages of our website, as updated from time to time. There are some products we sell in store that aren’t available for delivery. Our delivery menu has been specially created to ensure that we can bring you the same great ALADDINS experience you have in our restaurants, at home. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our website.

Prices: The prices of our products are shown on the delivery menu pages, as updated from time to time. Our delivery prices may be different to what you’re used to paying in-store. Prices may also vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT and any other applicable taxes. Should you require a VAT receipt for your order please contact delivery@ ALADDINS and include your order confirmation email. We will do our best to get this to you as quickly as possible but it may take up to 28 days when we are exceptionally busy.

Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we don’t have a separate nut-free or vegetarian preparation or cooking areas, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order online. We can cater better for your allergies and preferences if you visit us in-store. For full ingredient lists, nutritional and allergen information see  ALADDINS

Halal: Some of our restaurants prepare halal food but we cannot guarantee that food prepared in these restaurants will remain halal during the delivery process. So at present our service is not HFA certified.

Availability: As all of our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out of stock items from our website as soon as possible we may need to substitute part of your order for something of equal or greater value. We apologise if this happens and if you have any issues with your substitution please contact our customer care team -  ALADDINS

THE ORDERING PROCESS

Delivery areas: When you enter your postcode and address, we will let you know if we are able to offer delivery to your area or not. Please note final confirmation will only be made when you checkout. If we don’t deliver in your area or if one of our restaurants has had to close for any reason then we are very sorry but we won’t be able to accept your order. If we don’t currently deliver to your area, don’t worry, we’re working as fast as we can to get to you. If you’d like to know when delivery is available in your area email us with your postcode and we will let you know. We may need to withdraw delivery areas from time to time but we’ll try our best not to do this to avoid disappointment.

Delivery fees: We currently charge £2.50 for delivery. If your order value is below £15 there will be an additional £2 surcharge (so £4.50 in total). We may choose to vary these fees in the future, but these will be itemised in your basket before you checkout.

Order confirmation: We’ll show you the price of the products in your basket before you confirm your order. Once you have submitted your order, payment has been verified and our store has confirmed that they can accept your order, you will see a confirmation notification on your screen. Your order is not complete until you see this confirmation notification. You will also receive a confirmation email. Please make sure that the email address, delivery address and telephone number you have provided us with are correct, as we will need the correct details to get your order to you. We may sometimes have to cancel orders even if they have been confirmed – we will make sure that this only happens as a last resort and we will contact you as soon as we can to let you know that we won’t be able to fulfil your order.

Changes to your order: To make sure we get your delivery to you as soon as possible, we start preparing your food as soon as your order has been confirmed. So unfortunately it’s not possible to make any changes or to cancel your order once we have sent your order confirmation. Because you are buying food, the cooling off rights granted by the Consumer Rights Act 2016 do not apply.

Preferences & Problems: You are responsible for ensuring that any saved order details and any saved payment card information is up-to-date. Make sure you check your order confirmation email carefully in case it’s not what you are expecting. If you experience any problems when trying to place an order, please contact our customer care team at  ALADDINS

PAYMENT

You will be held responsible for the payment of all orders that you place through our website. Please make sure that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of for your order. We accept a variety of credit and debit card payments, which are listed on the checkout screen. Once you have submitted your order using your chosen payment method, we will automatically deduct the order amount from your account. If your payment is declined, we will cancel your order and we’ll let you know that we’ve had to do this.

DELIVERY

Delivery times: We try our best to make sure that you get your order within 40 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call you but we can’t leave it behind a plant pot (sorry!) and we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it.

Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. Please check the progress of your order on the order status page. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund.

Delivery drivers: We use third party delivery specialists to deliver orders from our restaurants to your door. Our delivery services partners have been hand-picked to provide the best possible service, so please let us know if you have received outstanding service or if you are unhappy with the service you have received by giving us your feedback here, and we will pass this on.

Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there.

Please be nice to your delivery driver - they are bringing you yummy ALADDINS! We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them.

Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any ALADDINS products delivered to you or use them for any other commercial purposes.

FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS

If ALADDINS or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither ALADDINS or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms.

If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you.

COMPLAINTS

If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why.

DISPUTES

If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us, but if you are not happy with the outcome after we have tried to resolve the issue with you, you can refer the matter for alternative dispute resolution, including online dispute resolution at http://ec.europa.eu/consumers/odr/.

In the event that a claim is brought in connection with these terms and conditions, it will be dealt with in the courts of England and governed by the law of England and Wales.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@feelcurvy.com or mailing us at:
1000 Great West Road, Brentford, TW8 9DW

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service

Payment:
It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
[Re: Privacy Compliance Officer]

86-88 Kingsley Rd, Hounslow TW3 1QA

FRANCHISE

Model 1

Aladdin’s Peri Peri 

 

Model 2

Aladdin’s Fried Chicken & Burger 

 

Model 3

Aladdin’s Deluxe (double unit shop for both Aladdin’s Peri Peri & Fried Chicken & Burgers)

 

Model 4

Aladdin’s Switch

Existing businesses that wish to switch to Aladdin’s Franchise model

All costs can be negotiated

 

Please note: First visit to your premises will incur a charge of £600, if you purchase a franchise this will be deducted from the franchise fee.